Shipping Policy

This Shipping Policy ("Policy") outlines the shipping terms, procedures, and conditions for orders placed through the website located at hmcts.co (the "Site") operated by HMCTS ("Company," "we," "us," "our"). Please read this Policy carefully before placing your order.

Shipping Methods & Costs

We offer multiple shipping options to accommodate your needs. Shipping costs and estimated delivery times will be calculated and displayed in the shopping cart before you complete your purchase. Shipping costs depend on:

• The shipping method selected
• The destination address
• The weight and dimensions of the item
• Any promotional or discounted shipping offers

Shipping Destinations

We currently ship to most addresses within [insert countries/regions]. Some items may be restricted from shipping to certain locations due to regulations or product type. Shipping restrictions will be noted on the product page. If you are unsure whether we ship to your location, please contact our Customer Service team.

Delivery Timeframes

Estimated delivery times provided during checkout are approximations and not guaranteed unless otherwise specified in writing. Delivery times begin after payment has been received and your order has been processed. Standard processing time is 1-2 business days.

Delivery timeframes do not include weekends or public holidays. We are not responsible for delays caused by circumstances beyond our control, including but not limited to weather events, carrier delays, customs clearance, or natural disasters.

Order Processing

Orders are processed Monday through Friday, during business hours [insert hours]. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information.

Tracking Your Order

Most orders come with tracking information. You will receive an email containing a tracking number and carrier information. You can use this information to monitor your shipment's progress. For orders without tracking or if you need assistance locating your tracking information, please contact our Customer Service team.

Shipping Address

You are responsible for providing a complete and accurate shipping address. We will not be responsible for incorrect deliveries due to incomplete or inaccurate address information. If your address changes after placing an order, please contact us immediately before the shipment leaves our facility.

We cannot ship to P.O. boxes, freight forwarding addresses, or private mailbox services for certain items. These restrictions will be noted during checkout.

Signature & Delivery Confirmation

For certain high-value orders or items requiring signature, we may use a carrier service that requires signature upon delivery. You are responsible for ensuring someone is available to sign for the package. If the carrier cannot deliver due to the absence of a recipient, the package may be returned to us.

Undeliverable or Lost Packages

If a package is returned as undeliverable or is lost in transit, you must notify us within 10 days of the shipment date. We will work with the carrier to locate the package or process a refund or replacement. You may be required to reimburse shipping costs if the package is returned due to an incorrect address provided by you.

Damaged or Missing Items

Upon receiving your shipment, inspect the package and contents for any signs of damage. If the package arrives damaged or if items are missing from your order, please:

1. Do not discard the packaging material
2. Take photos of the damage or missing items
3. Contact our Customer Service team within 7 days with photos and your order number
4. Follow instructions for filing a claim with the carrier if applicable

We will replace damaged or missing items or process a refund depending on the circumstances.

Free Shipping Offers

Promotional offers for free or discounted shipping may be subject to terms and conditions, including minimum order amounts, exclusions on certain items, or geographic limitations. Free shipping offers do not cover expedited delivery methods unless otherwise stated. The terms of any specific promotion will be clearly outlined at the time of offer.

International Shipping

For international orders, customers are responsible for all customs duties, import taxes, and fees. These charges are determined by the destination country and are outside our control. Customs clearance may delay delivery. We recommend using a trackable shipping method and obtaining insurance for valuable items.

Third-Party Carriers

We use third-party carriers to deliver packages. While we select carriers carefully, we are not responsible for damage caused by the carrier during transit or for delays caused by the carrier. All claims regarding carrier damage or loss should be directed to the carrier. We can assist you in filing carrier claims.

Shipping Insurance

For high-value orders, we recommend purchasing shipping insurance at checkout to protect against loss or damage during transit. Shipping insurance terms and coverage details will be provided if this option is available.

Contact Information

For questions about shipping, to provide a shipping address correction, or to report delivery issues, please contact our Customer Service team:

• Email: info@hospitalitysoftwaresolutions.com
• Phone: +1 (845) 904-7626

Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the new terms.