Returns & Refunds Policy

This Returns & Refunds Policy ("Policy") governs the return and refund procedures for products and services purchased through the website located at hmcts.co (the "Site") operated by HMCTS ("Company," "we," "us," "our"). Please read this Policy carefully before making any purchases.

Products & Services Covered

This Policy applies to all tangible products and digital services sold through the Site. Specific return and refund terms may vary depending on the type of product or service. Additional terms may be provided at the time of purchase.

Return Eligibility

To be eligible for return, items must meet the following criteria:

• Returned within 30 days of the purchase date
• In original, unused condition with all original packaging and materials
• Accompanied by proof of purchase (order receipt or confirmation email)
• Not damaged due to misuse, negligence, or accident

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Digital downloads or software (unless defective)
• Services that have been fully rendered or consumed
• Custom or personalized items
• Items that show signs of wear or use
• Items without original packaging or labels removed
• Clearance or final sale items
• Items purchased at a discount of 50% or more

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at returns@hmcts.co with your order number and reason for return
2. Obtain a Return Merchandise Authorization (RMA) number from us
3. Securely pack the item and include the RMA number on the outside of the package
4. Ship the item to the return address provided (shipping costs are the responsibility of the customer unless otherwise specified)
5. Provide tracking information to our Customer Service team for verification

Items received without an RMA number may be refused and returned to the sender.

Refund Processing

Upon receipt and inspection of your returned item, we will notify you of the status of your return. If approved, your refund will be processed and credited back to your original payment method within 10-14 business days. Please note that depending on your financial institution, it may take an additional 1-2 business days for the refund to appear in your account.

Restocking Fee

Items returned in used, worn, or damaged condition may be subject to a restocking fee of up to 20% of the purchase price. This fee will be deducted from your refund.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately within 7 days of receipt. Provide photos or videos of the damage and your order information. We will arrange for a replacement or full refund at our discretion, and we will cover return shipping costs for defective items.

Digital Services

Refunds for digital services, such as online courses or access-based subscriptions, are generally not available once access has been granted or the service has begun. However, if the digital service is defective or fails to function as described, we may offer a refund or replacement at our discretion. Contact us within 7 days of purchase to report any issues.

Subscriptions & Recurring Charges

If you are charged for a recurring subscription service, you can cancel your subscription at any time through your account settings or by contacting Customer Service. Cancellations will take effect at the end of your current billing cycle. No refunds will be provided for partial billing periods or unused portions of a subscription.

Shipping & Return Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, item damaged upon delivery) or a defective product. In these cases, we will provide a return label or reimburse return shipping costs. All items must be shipped via a trackable method.

Exchanges

We offer exchanges for items of the same value or similar replacement products. To request an exchange, contact our Customer Service team. Exchanges must be requested within 30 days of purchase. Customers may be responsible for the cost of return and outbound shipping for exchanges of items of different values.

International Returns

Customers who purchased items from outside our primary service area may initiate returns, but are responsible for all international shipping, customs, and handling fees. We recommend using a trackable international shipping method. Return eligibility and timelines remain the same as domestic returns.

Exceptions & Special Circumstances

We reserve the right to make exceptions to this Policy on a case-by-case basis at our discretion. If you believe your situation warrants special consideration, please contact our Customer Service team with details.

No Return Guarantee

By making a purchase, you acknowledge that certain products or services may be final sale with no return or refund option. These items will be clearly marked at the time of purchase.

Contact Information

For questions about returns, refunds, or to initiate a return, please contact our Customer Service team:

• Email: info@hospitalitysoftwaresolutions.com
• Phone: +1 (845) 904-7626

Changes to This Policy

We reserve the right to modify this Returns & Refunds Policy at any time. Changes will be effective upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the new terms.